Question 1

Do you work with British and international expats in English?

Accepted Answer

Yes, absolutely. Our team speaks Spanish, English and Dutch. We work with a large number of international property owners on the Costa Blanca and we are fully accustomed to managing projects in English from the initial quote right through to final sign-off.

Question 2

What areas do you cover?

Accepted Answer

We are based in Altea and operate principally throughout the Marina Baixa comarca: Altea, Benidorm, Calpe, L'Alfàs del Pi, La Nucia, Finestrat and Villajoyosa. For larger projects we also cover neighbouring areas of the Marina Alta and Camp d'Alacant.

Question 3

How quickly can you respond to an emergency?

Accepted Answer

For active emergencies — a burst pipe, gas leak or total heating failure — our target is to be at your property within 60 minutes within our primary service area. Our emergency line, +34 640 607 190, is staffed around the clock.

Question 4

Do you provide written quotations with no obligation?

Accepted Answer

Yes, always. Following a diagnostic visit, we provide a fully itemised written quotation breaking down materials, labour and taxes separately. We do not commence any work until you have confirmed your approval in writing.

Question 5

What is the advantage of using an official Daikin installer?

Accepted Answer

As a Daikin-certified installer we can register your equipment for the full extended manufacturer warranty, which can be up to 5 years on certain models. We also have direct access to Daikin's technical support team and genuine spare parts, which significantly speeds up any warranty or after-sales matter.

Question 6

Can you handle all the permits and certificates for a gas installation?

Accepted Answer

Yes. We are a registered and authorised gas installation company and we manage the entire administrative process on your behalf: the technical project, installation certificate, statutory inspections and submission to the Valencian regional authority. You do not need to deal with any paperwork.

Question 7

How often does an air conditioning unit need to be serviced?

Accepted Answer

An air conditioning system should receive an annual service covering filter and evaporator cleaning, refrigerant charge verification, electrical connection inspection and condensate drain check. Regular servicing extends equipment life, maintains energy efficiency and is often a condition of the manufacturer warranty.

Question 8

Is solar PV worth installing on the Costa Blanca?

Accepted Answer

With over 300 days of sunshine per year, Altea and the Costa Blanca rank among the highest-yield solar locations in Europe. A well-specified photovoltaic system typically pays back its cost within 6 to 9 years and can reduce electricity bills by 60 to 80 per cent. We have extensive experience managing IVACE regional grant applications and national subsidy schemes.

Question 9

Can you rewire all the plumbing in a resale property?

Accepted Answer

Certainly. We carry out a full diagnostic of the existing installation, prepare a renovation specification using current materials — multilayer, copper or PE-RT as appropriate — and carry out the work with minimal disruption to normal occupation of the property. A pressure test certificate and installation record are provided on completion.

Question 10

What is the difference between an air-to-water heat pump and a standard air conditioning unit?

Accepted Answer

An air-to-water heat pump (aerotermia in Spanish) extracts heat from the outside air to provide space heating, cooling and domestic hot water from a single system. It consumes three to four times less energy than conventional electric heating. It is the most efficient choice for new builds or full renovations and currently qualifies for significant government subsidies in Spain.

Frequently asked questions